Refund and Returns Policy

What we can accept

To be accepted, an item must be unused, in the condition it arrived, and in its original packaging with any seals intact.

• Cosmetics and applicators are personal items. Sponges, puffs and the eyeshadow stick can only be returned if the outer seal is unbroken – once opened they cannot be resold under any circumstances.
• Brush sets may be returned if unused and complete. A set that has been washed, or is missing a brush, is not eligible.
• Rolling carts and drawer units must go back in their original carton with the fittings bag. Flat-packed items assembled and then dismantled are not resaleable.

Starting a return

1. Email care@hasianbeauty.shop with your order number and what you would like to return. We issue a return authorisation within two business days and tell you where to send it.
2. Pack the item in its original packaging, with the authorisation reference enclosed, and post it to the address we give you.
3. Return postage is paid by the customer unless the item was faulty, damaged in transit, or not what was ordered – in which case we cover it.
4. Once the return arrives and passes inspection, the refund goes back to the original payment method within five business days. The original delivery charge is not refunded on change-of-mind returns.

Faulty or incorrect goods

A faulty item is replaced or refunded in full, including the delivery you paid. Tell us within a reasonable time of noticing the fault and send a photograph if you can.

Exchanges

We do not process exchanges as a single transaction. Return the original item for a refund and place a new order for the replacement; that way the second item is reserved from stock immediately rather than waiting on the first parcel reaching us.