Cancellation Policy
An order can be cancelled at any point before it is handed to the carrier. Once tracking exists it is a return rather than a cancellation.
Before despatch
Cancel outright. Nothing is charged and the full amount is returned.
After despatch
The order becomes a return. See the Refund and Returns Policy.
How to cancel
To cancel, email care@hasianbeauty.shop with your order number, or telephone +1 215-533-2200 during Monday – Friday and Sunday, 10:00 AM – 7:00 PM (ET). Closed Saturday. Email is faster because it timestamps the request.
Because handling begins within 1–3 business days, a cancellation is most likely to succeed on the day the order is placed. We will always tell you honestly whether the parcel has already gone.
Refunds on cancellation
A cancelled order is refunded in full to the original payment method within five business days of the cancellation being confirmed.
When we cancel
We may cancel an order ourselves if an item turns out to be unavailable, if the price shown was clearly wrong, or if we cannot verify the delivery address. You are told why, and refunded in full.
Changing an order instead
Adding to an order before despatch is usually possible and avoids a second delivery charge. Changing a delivery address is possible until the label is printed. Both are handled by email at care@hasianbeauty.shop.