Shipping Policy

Everything on this site is packed and despatched from our counter in Philadelphia, PA. This page sets out what that costs, how long it takes and what happens when something goes wrong on the way.

Delivery charge	$3.95 flat rate
Free delivery from	$32
Handling time	1–3 business days
Transit time	5–10 business days
Total delivery window	6–13 business days from order
Destinations	United States addresses only
Despatched from	Philadelphia, PA

Charges

Standard delivery is a flat $3.95 on any order below $32. Reach $32 and delivery is free. There is no separate handling or packaging charge on top.

We deliver to addresses within the United States only. We are not able to ship internationally, and we cannot deliver to freight forwarders.

How long it takes

Allow one to three business days for us to pack, and five to ten business days for the carrier. In practice most orders land six to thirteen business days after they are placed.

Orders placed after 2:00 PM Eastern, or at a weekend or public holiday, begin their handling window on the next business day.

Tracking

A tracking number is emailed to the address on the order as soon as the carrier scans the parcel. It can take up to 24 hours for the first scan to appear.

Rolling carts and drawer units are bulky and travel in their manufacturer carton. They are dispatched on the same flat rate as everything else, but they are the items most likely to arrive with a scuffed box, so please check the contents rather than the carton before reporting damage.

Damage in transit

If a parcel arrives damaged, photograph the outer carton before opening it further and email the pictures to care@hasianbeauty.shop within 48 hours. We replace or refund transit damage.

Parcels that stop moving

If tracking has not moved for seven business days, contact us and we will open a carrier trace. Parcels confirmed lost are replaced or refunded at your choice.

Delivery addresses

Please check the delivery address before confirming. Once a parcel has been collected we cannot redirect it, and a re-delivery to a corrected address is charged again.

Questions about a specific order: care@hasianbeauty.shop or +1 215-533-2200 during Monday - Friday and Sunday, 10:00 AM - 7:00 PM (ET). Closed Saturday. See also the Refund and Returns Policy.