Frequently asked questions
Questions we get at the counter — and the answers we give at the counter.
How much is shipping?
Delivery is a flat $3.95, and free once an order reaches $32. Orders leave 5520 Whitaker Ave, Philadelphia, PA 19124, United States and travel by standard ground service inside the United States.
How long until my order arrives?
Packing takes 1-3 business days and ground transit usually runs 5-10 business days, so most orders land within 6-13 business days of being placed.
Can I return a brush set I have already opened?
Yes, provided the brushes have not been used or washed and the set is complete. Returns are accepted for 30 days from delivery; see the Refund and Returns Policy for how to start one.
Do you stock nail supplies as well?
The online catalogue is limited to what you can see here – sponges, brushes, beauty tools and vanity storage. For anything else, call +1 215-533-2200 during Monday - Friday and Sunday, 10:00 AM - 7:00 PM (ET). Closed Saturday.
Is the store open to the public?
Yes. The counter at 5520 Whitaker Ave, Philadelphia, PA 19124, United States is open Monday - Friday and Sunday, 10:00 AM - 7:00 PM (ET). Closed Saturday.
How do I track my order?
A tracking number is emailed at despatch. You can also use the Track Order page with your order number and email address.
Can I cancel after ordering?
Yes, at any point before despatch, for a full refund. See the Cancellation Policy.
Do you ship outside the United States?
No. Delivery is to United States addresses only.
Not answered here? Email care@hasianbeauty.shop or call +1 215-533-2200 during Monday - Friday and Sunday, 10:00 AM - 7:00 PM (ET). Closed Saturday.